At Astrosia Technologies LLP, we prioritize customer satisfaction and strive to deliver high-quality services and products. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By using our services, you agree to comply with the terms set forth in this policy.
2. Cancellation Policy
2.1 Service-Based Products
Customers may request a cancellation of services before the commencement of work.
Once work has begun, cancellation requests will be considered on a case-by-case basis.
If a service has been fully rendered, no cancellation is permitted.
2.2 Subscription-Based Services
Customers may cancel their subscription at any time by notifying us through official communication channels.
Cancellation requests will take effect at the end of the current billing cycle.
No partial refunds will be issued for unused portions of a subscription.
2.3 Software Products
Cancellations for software purchases, including licenses, are not permitted once the software has been downloaded, installed, or accessed.
If a customer experiences technical issues, they must contact our support team for assistance before requesting a refund.
3. Refund Policy
3.1 General Refund Terms
Refunds are only issued in exceptional circumstances at our sole discretion.
Refunds are not applicable for change of mind, incorrect purchases, or failure to use the service.
All refund requests must be submitted in writing via email to our support team with valid justification.
3.2 Service-Based Refunds
If a service cannot be delivered due to unforeseen circumstances on our end, a full or partial refund may be considered.
Refund eligibility will be determined based on the proportion of work completed.
3.3 Subscription-Based Refunds
Refunds for subscription-based services will only be considered if the service has not been utilized during the billing cycle.
No refunds will be provided for past subscription periods.
3.4 Software Product Refunds
Refunds for software products will only be processed in cases of:
Defective software that cannot be fixed by our support team.
Incorrect billing or duplicate charges.
Refunds will not be issued for software that has been downloaded, installed, or used unless a technical issue is verified by our support team.
4. Refund Processing
Approved refunds will be processed within 7-14 business days through the original payment method.
Customers must provide complete payment details for successful refund transactions.
Astrosia Technologies LLP is not responsible for delays caused by financial institutions.
5. Exceptions
Custom agreements and enterprise solutions may have different cancellation and refund terms outlined in their contracts.
Special promotions, discounts, or bundled services may be non-refundable.
6. Contact Information
For cancellation or refund requests, customers can contact us at:
We reserve the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.